Shipping policy

Shipping Policy

Effective Date: July 13, 2026

Welcome to Trend Looms. We are committed to delivering your orders as quickly and safely as possible. Please read our Shipping Policy carefully before placing an order.

Website: https://trendslooms.myshopify.com

Contact Email: support.trendlooms@gmail.com

Order Processing

All orders are processed within 1–2 business days (Monday–Friday).

Orders placed on weekends or public holidays will be processed on the next business day.

Once your order has been processed, you will receive a confirmation email with your shipping details.

Shipping Time

Estimated Delivery Time

  • Australia: 6–12 Business Days

Delivery times are estimates only and may vary due to factors beyond our control, including carrier delays, customs processing, severe weather, public holidays, or high shipping volumes.

As we expand, shipping times for additional countries will be displayed at checkout or updated on this page.

Shipping Cost

We proudly offer FREE Shipping on all orders.

There are no additional shipping charges at checkout unless otherwise stated.

Order Tracking

Once your order has been shipped, you will receive an email containing your tracking information.

Please allow 24–72 hours for tracking information to become active after shipment.

Order Changes & Cancellation

Orders may be modified or cancelled within 1 hour of purchase.

After this period, your order may already be in processing or fulfillment and we may not be able to make changes or cancel it.

Incorrect Shipping Address

Please ensure your shipping address is correct before placing your order.

Trend Looms is not responsible for delivery issues caused by incorrect or incomplete shipping information provided by the customer.

If you notice an error, please contact us immediately at support.trendlooms@gmail.com.

Multiple Shipments

If your order contains multiple products, they may be shipped separately depending on product availability or warehouse location.

You may receive multiple tracking numbers for a single order.

Shipping Delays

While we work hard to deliver orders within the estimated timeframe, delays can occasionally occur due to:

  • Customs inspections
  • Weather conditions
  • High shipping demand
  • Carrier delays
  • Public holidays
  • Other unforeseen circumstances

We appreciate your patience and understanding in such situations.

Lost Packages

If your package appears to be lost in transit or has not arrived within a reasonable period after the estimated delivery window, please contact us.

We will work with the shipping carrier to investigate the shipment and, where appropriate, arrange a replacement or refund.

Damaged Packages

If your order arrives damaged, please contact us within 48 hours of delivery.

To help us resolve the issue quickly, please include:

  • Your order number
  • Clear photos of the damaged item
  • Photos of the packaging (if applicable)

After reviewing your claim, we will determine the appropriate resolution, which may include a replacement or refund.

Customs & Import Duties

For international shipments, customs duties, taxes, or import fees (if applicable) are determined by the destination country's authorities and are the responsibility of the customer.

Contact Us

If you have any questions regarding shipping or your order, please contact us.

Trend Looms

Email: support.trendlooms@gmail.com

Website: https://trendslooms.myshopify.com