Refund policy
Refund & Return Policy
Effective Date: July 13, 2026
At Trend Looms, customer satisfaction is important to us. If you are not completely satisfied with your purchase, please review our Refund & Return Policy below.
Website: https://trendslooms.myshopify.com
Contact Email: support.trendlooms@gmail.com
15-Day Return Policy
You may request a return within 15 days of receiving your order.
To be eligible for a return, your item must:
- Be unused and in its original condition.
- Be returned in its original packaging.
- Include all original accessories (if applicable).
- Be accompanied by proof of purchase.
Returns that do not meet these conditions may not be accepted.
Change of Mind Returns
If you simply change your mind or no longer want the product:
- The item must be unused and in its original condition.
- Return shipping costs are the responsibility of the customer.
- Original shipping fees (if any) are non-refundable.
Returned items will be inspected before a refund is approved.
Damaged, Defective or Incorrect Items
If you receive:
- A damaged item
- A defective product
- An incorrect item
Please contact us within 48 hours of delivery.
To help us resolve your claim quickly, please include:
- Your order number
- Clear photos or videos of the item
- Photos of the packaging (if applicable)
After reviewing your request, we will offer an appropriate solution, which may include:
- A replacement
- A full refund
- A partial refund (where appropriate)
Lost Packages
If your order has been confirmed as lost in transit, we will investigate the shipment with the carrier.
If the package cannot be located, we will provide either:
- A replacement order, or
- A full refund
depending on the circumstances.
Order Cancellation
Orders may be cancelled within 1 hour of purchase.
After this period, your order may already be in processing or fulfillment, and cancellation may no longer be possible.
Refund Process
Once your returned item has been received and inspected, we will notify you regarding the status of your refund.
If approved, your refund will be issued to your original payment method.
Please allow 5–10 business days for your bank or payment provider to process the refund after it has been issued.
Non-Refundable Situations
Refunds may not be available in the following situations:
- The item has been used, damaged by misuse, or altered by the customer.
- The return request is made after the 15-day return period.
- The item is returned without prior approval.
- The product is returned without its original packaging or essential components.
- Incorrect shipping information was provided by the customer.
Return Authorization
Please do not return any item without contacting us first.
Returns sent without prior authorization may not be accepted.
To start a return, contact us at:
We will provide return instructions after reviewing your request.
Exchanges
We replace items only if they are defective, damaged, or if the wrong product was delivered.
Contact Us
If you have any questions regarding refunds or returns, please contact us.
Trend Looms
Email: support.trendlooms@gmail.com
Website: https://trendslooms.myshopify.com